Rosa Eulalia Aybar has accepted the position as Elite's Mystery Shopping Coordinator. Rosa initially joined Elite Consultants over 5 years ago and is fluent in both English and Spanish, a huge asset for many schools throughout the industry. During her tenure at Elite Consultants Rosa has become an expert on delivering extraordinary mystery shopping services first as a premier shopper and now as the coordinator and leader of our entire mystery shopping team.

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Specialty Areas:

• Organization and Team Effectiveness

• Detailed knowledge of higher education compliance standards 

• Supports all other Elite Compliance Service Solutions

• Hires, trains and monitors mystery shopping staff

• Excellent customer service skills

• Account Management Relations

 

How do measure your impact on higher education?

• Satisfying and often exceeding a school's service expectation 

• Seeing individual and team objectives become reality

• Having a positive influence on a school's admissions performance   

• The increasing number of new and repeat clients

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What excites or concerns you about higher education? 

Everything about higher education excites me...I enjoy making a difference.    

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I'm concerned when more positive attention isn't given to the coaching impact our shop's can have to empower a reps professional development

 

Name a few of your other passions or hobbies?

I enjoy a close relationship with my family and friends. Also, I like people and learning about different cultures.